Returns

Right of withdrawal for consumers

(A consumer is any natural person for the purpose of a legal transaction, which cannot be regarded as primarily part of their business or self-employed professional activity).

Information on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving reasons. The withdrawal period shall be 14 days from the date

• on which you, or a third party indicated by you, other than the carrier, have taken possession of the goods, insofar as you have ordered one or more goods under a single order and these are to be or have been uniformly delivered
• on which you, or a third party indicated by you, who is not the carrier, has taken possession of the last goods, insofar as you have ordered one or more goods under a single order and they will be or have been delivered uniformly;

To utilize your right of withdrawal, you must inform us of your decision to withdraw from this contract, this can be done by emailing: support@yarsa-luxe.com. For this purpose, you can use the attached model withdrawal form, which, however, is not obligatory.

For the withdrawal period to be respected, it is sufficient that you send the message about the exercise of the right of withdrawal before the expiry of the withdrawal period. 

Consequences of withdrawal

If you withdraw from this contract, we will have refunded to you all payments received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered by us), immediately and at the latest within 14 days from the day on which we receive notice of your withdrawal. For this refund, we will use the same means of payment you set up in the original transaction, unless you have expressly agreed otherwise; under no circumstances will this refund incur any additional costs for you.

We may refuse refunds until we have received the returned goods back, or until you have proved that the goods were sent to you, whichever comes first.

You must return or surrender the goods to us immediately and in any case no later than 14 days from the date you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the 2-week deadline.

You bear the direct costs of returning the goods.

You only have to pay for the depreciation of the goods, if this loss of value is due to unnecessary handling by you and this after checking the nature, properties and functioning of the goods.

Reasons for exclusion and cancellation

The right of withdrawal does not exist for contracts

• for the supply of goods which are not prefabricated and for their production on the basis of an individual choice or by the consumer's decision which is decisive or which is clearly tailored to the consumer's personal needs;
• for the supply of goods which are liable to deteriorate rapidly or whose expiry date is rapidly passed
• for the delivery of alcoholic beverages, the price of which has been agreed in the contract, and which can be delivered at the earliest 30 days after the conclusion of the contract and their current value depends on fluctuations in the market, over which the trader has no control; 
• for the delivery of newspapers, periodicals or magazines, with the exception of subscriptions.

The right of withdrawal expires prematurely for contracts

• for the delivery of sealed goods that are unsuitable to be returned for health or hygiene reasons if their seal has been removed after delivery;
• for the delivery of goods if they have been inseparably mixed with other goods due to their nature after delivery;
• for the delivery of audio and video recordings and computer software in a sealed package if the seal has been removed after delivery. 

Sample cancellation form

In any case, please contact us at the following e-mail address before returning the goods to us: support@yarsa-luxe.com 
The return address on our packages is not our address for returns. Upon request, you will receive our return address by e-mail. 
If you wish to cancel the contract, please complete this form and send it by e-mail to.

I/We (*) hereby revoke the contract entered into by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

_______________________________________________________ 
Ordered on (*) ____________/received on (*) __________________ ________________________________________________________
Name of consumer(s) ________________________________________________________
Address of consumer(s) ________________________________________________________ 
Signature of consumer(s) (only in case of communication on paper) _________________________ 
Date:

(*) Delete what does not apply.